Returns & Refund Policy

At Daffi, we strive to ensure your satisfaction with every purchase. If you are not entirely happy with your FMCG or lifestyle product, our simple and transparent return policy is here to assist you.

1. Return Eligibility:

• Products must be in their original condition with all tags intact.
• FMCG products should have a minimum shelf life of 70% or more.
• Lifestyle products should be unworn, unused, and in their original packaging.

2. Return Timeframe:

• FMCG Products: Within 15 days from the date of delivery.
• Lifestyle Products: Within 30 days from the date of delivery.

3. Return Process:

• Contact our Customer Support team at askdaffi@gmail.com or [customer service number] to initiate the return process.
• Provide your order number, product details, and reason for return.

4. Return Shipping:

• For damaged or defective products, we will arrange for a return pick-up.
• For other reasons, customers may be responsible for return shipping costs.

5. Refund or Exchange:

• Once the returned product is received and inspected, we will initiate a refund to your original payment method or process an exchange based on your preference.

6. Refund Processing Time:

• Refunds will be processed within 7-10 business days after receiving the returned product.

7. Cancellations:

• Personalized or perishable items are non-returnable.
• Products on clearance or with a specified no-return policy will be clearly indicated.
• An order can be cancelled if not shipped, we don't refund in case the order is already shipped from our warehouse facility. 

8. Contact Us:

• If you have any questions or concerns regarding our return policy, please reach out to our Customer Support team.

Thank you for shopping with us. Your satisfaction is our priority!